FAQ

Common questions and detailed answers

Do you have questions about supported operating systems, trial and paid licenses or purchasing? Most of them are already solved, and you may find the info you need here.

1What are system requirements for DAEMON Tools?
Operating Systems
  • Windows 98
    • up to DAEMON Tools Lite 3.47
  • Windows 2000
    • up to DAEMON Tools Pro 4.36.0308
    • up to DAEMON Tools Lite 4.35.6
  • Windows XP
    • up to DAEMON Tools Ultra 4.0
    • up to DAEMON Tools Pro 7.0
    • up to DAEMON Tools Lite 10.2
  • Windows Server 2003
    • up to DAEMON Tools Ultra 4.0
    • up to DAEMON Tools Pro 7.0
    • up to DAEMON Tools Lite 10.2
  • Windows Vista
    • up to DAEMON Tools Ultra 4.0
    • up to DAEMON Tools Pro 7.0
    • up to DAEMON Tools Lite 10.2
  • Windows Server 2008
  • Windows 7
    • DAEMON Tools Pro 4.35.0306 or later
    • DAEMON Tools Lite 4.35.5 or later
  • Windows Server 2008 R2
    • DAEMON Tools Pro 4.35.0306 or later
    • DAEMON Tools Lite 4.35.5 or later
  • Windows 8
    • DAEMON Tools Pro 5.2.0 or later
    • DAEMON Tools Lite 4.46.1 or later
  • Windows 8.1
    • DAEMON Tools Pro 6.1 or later
    • DAEMON Tools Lite 4.48.1 or later
  • Windows 10
    • DAEMON Tools Pro 6.1 or later
    • DAEMON Tools Lite 5 or later
    • DAEMON Tools Ultra 3.1 or later
Minimum Hardware
  • 500 MHz CPU
  • 256 MB RAM
  • 30 MB hard drive space for installation
2How to activate DAEMON Tools?

The basic functionality of DAEMON Tools Lite is free for non-commercial use, but other products and advanced features require activation. To activate a paid version of DAEMON Tools Lite, DAEMON Tools for Mac or DAEMON Tools iSCSI Target, you need to enter a serial number you get via email after the purchase. Subscription is required to activate other DAEMON Tools products and is linked to the email. You may register for 14-day Free Subscription to try the application features first. The email you use for the subscription is also applicable for your personal account on daemon-tools.cc.

3Is DAEMON Tools software free or not?

DAEMON Tools is not freeware. Only DAEMON Tools Lite is free for home and non-business use. In case you want to use DAEMON Tools in any organization, you need to buy a license.

4Can I try DAEMON Tools products before purchasing?

We highly recommend you to try DAEMON Tools product before buying and check whether the software meets your requirements. We offer 14-day Free Subscription or 20-day trial period for the new customers (depending on the application).

Please note that in case you used DAEMON Tools before, the free period may be reduced to 3 days.

5Where can I find DAEMON Tools tutorial?

Our online manuals help finding answers to common questions on how to use DAEMON Tools software. Please visit:

DAEMON Tools Ultra help
DAEMON Tools Pro help
DAEMON Tools Lite help
DAEMON Tools for Mac help
DAEMON Tools iSCSI Target help
DAEMON Tools Net help

Also you can ask questions to DAEMON Tools community forum.

6Where can I discuss some issues concerning DAEMON Tools or share my experience?

You can find a lot of helpful information about DAEMON Tools and share your experience with other people at our community forum.

7How can I contact DAEMON Tools customer support?

On program issues, please contact our Technical support.

  • Submit a support request at our contact page. If you have a purchase fill "Contact e-mail" field with e-mail address, which you used when ordering DAEMON Tools.
  • Contact support team using daemon-tools.cc account. This is more preferable for paid customers to get premium technical support in the shortest possible time.
  • Submit request via DAEMON Tools: open context menu in tray, select "Help" and "Submit Request" item.
8Can I get my money back if something is wrong?

We do not want you to pay for the software you do not need. So you are welcome to test the fully-functional trial versions of our products or register for 14-day Free Subscription before buying them. Still we may refund your order during 30 days after the purchase (14 day after the purchase for subscriptions) if the purchased product doesn't meet the declared requirements. Note that the information on daemon-tools.cc is promotional and may not cover all features and functions of the software.

All refunds are individual, so feel free to contact our support team if you encounter any problems with the purchased products. Also, visit Terms of Sale page to get more details.

9I replaced a hard drive / re-installed Windows / bought a new PC / tried to run DAEMON Tools on my second PC. Now I get "already activated on another system" message while installing DAEMON Tools. What should I do?

DAEMON Tools software activation is associated with your Operating System and to some hardware components in your PC.
In such cases you need to complete the following steps:

  1. Log in to your daemon-tools.cc account.
  2. Click "Show details" to open the list of systems DAEMON Tools was activated on.
  3. Click "Revoke" link to unassign DAEMON Tools from old Windows system etc.

Now you can use DAEMON Tools on your second PC, new hard drive, operating system etc.
Otherwise, you can order additional instances.

10I have several home computers (or operating systems on my PC). Can I run DAEMON Tools products on all systems?

DAEMON Tools license may be used on several PCs if it has enough instances. Some licenses are packed with additional instances by default, and some may be upgraded if you need more. Also, anytime you can revoke an activation to use it on another PC. Revoke option is available in your personal account.

11My physical DVD drive disappeared from the system after I installed DAEMON Tools. How to fix it?

In case a virtual or physical device does not appear in Explorer:

  1. Check whether it is listed in Device Manager.
    If you cannot find the device even in "Other devices" list, please reboot your computer and check BIOS settings. In case no device is found in BIOS you have a hardware problem.
  2. Open "General" tab to check the device status.
  3. Open "Drivers" tab to update the device drivers.

If you cannot find the device in Explorer after completing steps 2 and 3 but it is listed in Device Manager, you seem to have a problem related to operating system.

Similar cases were discussed at DAEMON Tools forum:
No drive letter(s) assigned to the virtual drive(s), or virtual drive(s) disappear
Unable to set new drive letter under Vista

12I've mounted a disc image to virtual drive via DAEMON Tools and nothing happens. What's wrong?

Likely, Autorun (Autoplay) is disabled in your Windows so you cannot browse the disc image immediately after mounting.

Open My Computer and try to browse the disc image, open folders or copy files to your local hard drive. If you can perform all these actions it means you have mounted the image successfully.

13In a couple of days after installing DAEMON Tools I got a message: "This program requires at least Windows 2000 with SPTD 1.69 or higher. Kernel debugger must be deactivated". I updated the SPTD driver, uninstalled and re-installed DAEMON Tools but it didn't help. How can I fix that?

Usually, the problem is caused by incompatibility of DAEMON Tools and security software like Comodo Firewall (or Zone Alarm) that can block SPTD driver.

Please complete the following steps to resolve the issue:

  1. Download SPTD for your 32-bit or 64-bit operating system.
  2. Run the driver setup and click Update (or Install)
  3. Restart Windows.
  4. Run SPTD setup the second time. If you can see "same SPTD version was detected" text then the driver was installed successfully.
  5. Re-install DAEMON Tools.
14I've tried to install DAEMON Tools several times but I constantly get "Internal setup error: code 14" error message. What's wrong?

Some security programs (antivirus, firewall, HIPS etc.) can block SPTD driver. So you should check your security software settings first.
If you continue getting this error message, please visit our forum to find some troubleshooting information:

Internal Setup Error Code 14
Internal setup error . error code : 14 ???

15I get "Error in command line" when trying to open an image file with right-click menu ("Open with..." item) in Windows Explorer. What’s wrong?

DAEMON Tools does not provide mounting disc images via "Open with..." menu in Explorer. You can mount by double-clicking on an image file instead. Just enable needed file associations in DAEMON Tools to mount disc images in two clicks.

DAEMON Tools Lite users:

  1. Open "Preferences..." in tray menu.
  2. In "Integration" section select file extensions you want to mount via Explorer by double-clicking on an image file.

More detailed information is available in DAEMON Tools Lite manual.

DAEMON Tools Pro users:

  1. Open "Tools" menu and select "Preferences..." menu item.
  2. Select needed file extensions, configure and group context menu items if needed.

DAEMON Tools Pro manual provides more information.

16What are the payment and delivery options?

You can make an order using a shopping cart on daemon-tools.cc. The activation info and download link will be delivered electronically to your email. Later you'll be able to access and manage your license anytime with your personal account.

Payment methods depend on your location. Here is the list of supported payment systems available for you:

Credit Card via PayPal
Credit Card via PayPal accepts transactions without creating PayPal account. In selected countries only. Please refer to www.paypal.com for more info.
PayPal
PayPal is the safer, easier way to pay online. Pay with your credit card without exposing your credit card number to the merchant.

Please note, that there might be a 3-4 day delay with delivery of software License if you choose to pay with PayPal Credit (former eCheck) or other similar type of PayPal payments.
Bank Transfer
Bank transfers can take up to 3-4 days to reach our bank account. All banking fees will be paid by a sender of the transfer.
Credit Card via SWREG
Worldwide credit card payments accepted. The following credit cards are supported: Visa, MasterCard, Delta, Maestro, American Express, Discover, Diner's Club, Eurocard, JCB. Also you can pay with Credit Card by Fax, Credit Card by Phone, Wire Transfer with Proforma Invoice (USD Only).

Please note that this payment method is NOT eligible for microtransactions (4.90 EUR/5.99 USD or less).

17How to uninstall DAEMON Tools?

Go to the Control Panel, find Programs section and choose Uninstall a program. Find DAEMON Tools in the list and click Uninstall/Change button.