Perguntas Mais Frequentes

Perguntas comuns e respostas detalhadas

Tem perguntas sobre os sistemas operativos suportados, licenças de teste/pagas ou compras? A maioria destas já foram resolvidas, e poderá encontrar aqui a informação de que precisa.

1What are system requirements for DAEMON Tools?
Operating Systems
  • Windows 98
    • até DAEMON Tools Lite 3.47
  • Windows 2000
    • até DAEMON Tools Pro 4.36.0308
    • até DAEMON Tools Lite 4.35.6
  • Windows XP
    • até DAEMON Tools Ultra 4.0
    • até DAEMON Tools Pro 7.0
    • até DAEMON Tools Lite 10.2
  • Windows Server 2003
    • até DAEMON Tools Ultra 4.0
    • até DAEMON Tools Pro 7.0
    • até DAEMON Tools Lite 10.2
  • Windows Vista
    • até DAEMON Tools Ultra 4.0
    • até DAEMON Tools Pro 7.0
    • até DAEMON Tools Lite 10.2
  • Windows Server 2008
  • Windows 7
    • DAEMON Tools Pro 4.35.0306 or later
    • DAEMON Tools Lite 4.35.5 or later
  • Windows Server 2008 R2
    • DAEMON Tools Pro 4.35.0306 or later
    • DAEMON Tools Lite 4.35.5 or later
  • Windows 8
    • DAEMON Tools Pro 5.2.0 or later
    • DAEMON Tools Lite 4.46.1 or later
  • Windows 8.1
    • DAEMON Tools Pro 6.1 or later
    • DAEMON Tools Lite 4.48.1 or later
  • Windows 10
    • DAEMON Tools Pro 6.1 or later
    • DAEMON Tools Lite 5 or later
    • DAEMON Tools Ultra 3.1 or later
Minimum Hardware
  • CPU 500 MHz
  • 256 MB RAM
  • 30 MB de espaço no disco rígido para a instalação
2How to activate DAEMON Tools?

The basic functionality of DAEMON Tools Lite is free for non-commercial use, but other products and advanced features require activation. To activate a paid version of DAEMON Tools Lite, DAEMON Tools for Mac or DAEMON Tools iSCSI Target, you need to enter a serial number you get via email after the purchase. Subscription is required to activate other DAEMON Tools products and is linked to the email. You may register for 14-day Free Subscription to try the application features first. The email you use for the subscription is also applicable for your personal account on daemon-tools.cc.

3Is DAEMON Tools software free or not?

O DAEMON Tools não é freeware. Apenas o DAEMON Tools Lite é gratuito para utilização pessoal e não profissional. No caso de pretender utilizar o DAEMON Tools em qualquer organização, precisa de comprar uma licença.

4Can I try DAEMON Tools products before purchasing?

Nós recomendamos vivamente que teste o produto DAEMON Tools antes de o comprar e verifique se o software cumpre os seus requisitos. Nós oferecemos uma Subscrição Gratuita para 14 dias ou um período de testes para 20 dias para os novos clientes (dependendo da aplicação).

Please note that in case you used DAEMON Tools before, the free period may be reduced to 3 days.

5Where can I find DAEMON Tools tutorial?

Os nossos manuais on-line ajudam a encontrar respostas para as perguntas comuns sobre como utilizar o software DAEMON Tools. Por favor, visite:

DAEMON Tools Ultra - Ajuda
DAEMON Tools Pro - Ajuda
DAEMON Tools Lite - Ajuda
DAEMON Tools for Mac - Ajuda
DAEMON Tools iSCSI Target - Ajuda
DAEMON Tools Net - Ajuda

Também pode colocar questões no fórum da comunidade do DAEMON Tools.

6Where can I discuss some issues concerning DAEMON Tools or share my experience?

You can find a lot of helpful information about DAEMON Tools and share your experience with other people at our community forum.

7How can I contact DAEMON Tools customer support?

On program issues, please contact our Technical support.

  • Submeta um pedido de apoio na nossa página de contacto. Se tiver comprado, preencha o campo "E-mail de contacto" com o endereço de e-mail, que utilizou quando comprou o DAEMON Tools.
  • Contact support team using daemon-tools.cc account. This is more preferable for paid customers to get premium technical support in the shortest possible time.
  • Submit request via DAEMON Tools: open context menu in tray, select "Help" and "Submit Request" item.
8Can I get my money back if something is wrong?

We do not want you to pay for the software you do not need. So you are welcome to test the fully-functional trial versions of our products or register for 14-day Free Subscription before buying them. Still we may refund your order during 30 days after the purchase (14 day after the purchase for subscriptions) if the purchased product doesn't meet the declared requirements. Note that the information on daemon-tools.cc is promotional and may not cover all features and functions of the software.

Todos os reembolsos são individuais, por isso, não hesite em contactar a nossa equipa de suporte se encontrar quaisquer problemas com os produtos comprados. Além disso, visite a página Termos de Venda para obter mais detalhes.

9I replaced a hard drive / re-installed Windows / bought a new PC / tried to run DAEMON Tools on my second PC. Now I get "already activated on another system" message while installing DAEMON Tools. What should I do?

DAEMON Tools software activation is associated with your Operating System and to some hardware components in your PC.
In such cases you need to complete the following steps:

  1. Log in to your daemon-tools.cc account.
  2. Clique em "Mostrar Detalhes" para abrir a lista de sistemas no qual o DAEMON Tools foi ativado.
  3. Clique em "Revogar" para desassociar o DAEMON Tools do sistema antigo do Windows, etc.

Now you can use DAEMON Tools on your second PC, new hard drive, operating system etc.
Otherwise, you can order additional instances.

10I have several home computers (or operating systems on my PC). Can I run DAEMON Tools products on all systems?

A licença do DAEMON Tools pode ser utilizada em vários PCs, se esta tiver instâncias suficientes. Algumas licenças possuem instâncias adicionais por predefinição, e algumas poderão ser atualizadas se precisar de mais. Além disso, pode revogar uma ativação a qualquer momento para a utilizar noutro PC. A opção de Revogar está disponível na sua conta pessoal.

11A minha unidade de DVD física desapareceu do sistema depois de instalar o DAEMON Tools. Como corrigi-la?

In case a virtual or physical device does not appear in Explorer:

  1. Check whether it is listed in Device Manager.
    If you cannot find the device even in "Other devices" list, please reboot your computer and check BIOS settings. In case no device is found in BIOS you have a hardware problem.
  2. Open "General" tab to check the device status.
  3. Open "Drivers" tab to update the device drivers.

If you cannot find the device in Explorer after completing steps 2 and 3 but it is listed in Device Manager, you seem to have a problem related to operating system.

Similar cases were discussed at DAEMON Tools forum:
No drive letter(s) assigned to the virtual drive(s), or virtual drive(s) disappear
Unable to set new drive letter under Vista

12I've mounted a disc image to virtual drive via DAEMON Tools and nothing happens. What's wrong?

Likely, Autorun (Autoplay) is disabled in your Windows so you cannot browse the disc image immediately after mounting.

Open My Computer and try to browse the disc image, open folders or copy files to your local hard drive. If you can perform all these actions it means you have mounted the image successfully.

13In a couple of days after installing DAEMON Tools I got a message: "This program requires at least Windows 2000 with SPTD 1.69 or higher. Kernel debugger must be deactivated". I updated the SPTD driver, uninstalled and re-installed DAEMON Tools but it didn't help. How can I fix that?

Usually, the problem is caused by incompatibility of DAEMON Tools and security software like Comodo Firewall (or Zone Alarm) that can block SPTD driver.

Please complete the following steps to resolve the issue:

  1. Transfira o SPTD para o seu sistema operativo de 32 bits ou 64 bits.
  2. Run the driver setup and click Update (or Install)
  3. Restart Windows.
  4. Run SPTD setup the second time. If you can see "same SPTD version was detected" text then the driver was installed successfully.
  5. Re-install DAEMON Tools.
14I've tried to install DAEMON Tools several times but I constantly get "Internal setup error: code 14" error message. What's wrong?

Some security programs (antivirus, firewall, HIPS etc.) can block SPTD driver. So you should check your security software settings first.
If you continue getting this error message, please visit our forum to find some troubleshooting information:

Internal Setup Error Code 14
Internal setup error . error code : 14 ???

15I get "Error in command line" when trying to open an image file with right-click menu ("Open with..." item) in Windows Explorer. What’s wrong?

DAEMON Tools does not provide mounting disc images via "Open with..." menu in Explorer. You can mount by double-clicking on an image file instead. Just enable needed file associations in DAEMON Tools to mount disc images in two clicks.

DAEMON Tools Lite users:

  1. Open "Preferences..." in tray menu.
  2. In "Integration" section select file extensions you want to mount via Explorer by double-clicking on an image file.

Está disponível mais informação detalhada no manual do DAEMON Tools Lite.

Utilizadores do DAEMON Tools Profissional:

  1. Open "Tools" menu and select "Preferences..." menu item.
  2. Select needed file extensions, configure and group context menu items if needed.

DAEMON Tools Pro manual provides more information.

16What are the payment and delivery options?

You can make an order using a shopping cart on daemon-tools.cc. The activation info and download link will be delivered electronically to your email. Later you'll be able to access and manage your license anytime with your personal account.

Payment methods depend on your location. Here is the list of supported payment systems available for you:

Credit Card via PayPal
Cartão de Crédito via PayPal aceita transações sem criar uma conta PayPal. Apenas nos países selecionados. Por favor, consulte www.paypal.com para obter mais informação.
PayPal
PayPal é o modo mais fácil e seguro para efetuar pagamentos on-line. Pague com o seu cartão de crédito sem expor o número do seu cartão de crédito ao comerciante.

Por favor, note, que poderá existir um atraso de 3 a 4 dias na entrega da Licença do software se escolher pagar com PayPal Credit (antigo eCheck) ou outros tipos de pagamentos semelhantes ao PayPal.
Bank Transfer
As transferências bancárias podem demorar até 3-4 dias para atingirem a nossa conta bancária. Todas as taxas bancárias serão pagas pelo emissor da transferência.
Credit Card via SWREG
Worldwide credit card payments accepted. The following credit cards are supported: Visa, MasterCard, Delta, Maestro, American Express, Discover, Diner's Club, Eurocard, JCB. Also you can pay with Credit Card by Fax, Credit Card by Phone, Wire Transfer with Proforma Invoice (USD Only).

Please note that this payment method is NOT eligible for microtransactions (4.90 EUR/5.99 USD or less).

17Como desinstalar o DAEMON Tools?

Vá para o Painel de Controlo, encontre a secção de Programas e escolha Desinstalar um programa. Procure por DAEMON Tools na lista e clique em "Desinstalar" na barra.